Britbond Bunce Rewards Programme — Terms & Conditions

Last updated: 01-Sept-2026

These terms govern participation in the Britbond Bunce rewards programme ("the Scheme"), operated by Britbond ("we", "us", "our") on britbond.co.uk ("the Site"). By enrolling in the Scheme, you agree to these terms.

Note: the specific rates, thresholds, and time periods referenced in these terms (including points-earning rates, redemption values, hold periods, and expiry periods) reflect the Scheme as currently operated and may be updated from time to time in accordance with Section 8 (Changes to the Scheme). The current rates in effect at any time are those published on the Rewards section of the Site.

1. Eligibility

1.1 The Scheme is open to customers who hold a registered, logged-in account on the Site.

1.2 Enrolment is voluntary. You are not automatically enrolled when you register an account or place an order — you must actively opt in.

1.3 We reserve the right to refuse or withdraw participation for any account where we reasonably suspect misuse, fraud, or abuse of the Scheme.

1.4 If your account is registered on behalf of a company or organisation, you are responsible for ensuring your participation complies with your employer's own policies on accepting supplier incentives.

2. Joining the Scheme

2.1 To join, log in to your account and opt in via the Rewards section, confirming your acceptance of these terms.

2.2 On successful enrolment, you will receive 50 bonus points* credited to your account, along with a confirmation email.

2.3 You may leave the Scheme at any time — see Section 9 (Opting Out).

3. Earning points

3.1 Once enrolled, you earn points on qualifying orders at the rate of 1 point for every whole £1 spent*, calculated on the value of goods purchased excluding VAT and excluding delivery/shipping charges.

3.2 Points are credited once an order has been invoiced (i.e. once payment has been processed), not at the point of order placement.

3.3 From time to time we may run promotional campaigns that vary the standard points-earning rate for a limited period. Whenever we run these, we will clearly announce them on our website, including the exact dates they are valid and which orders qualify.

3.4 We reserve the right to introduce, amend, or withdraw promotions at our discretion, and to vary the standard earning rate on reasonable notice.

4. Redeeming points

4.1 Every 100 points* may be exchanged for one £5 e-gift voucher*.

4.2 Points can only be redeemed in blocks of 100 — you can't redeem a partial block. For example, with 250 points you could redeem two £5 vouchers (using 200 points), leaving 50 points in your balance until you earn enough to reach the next block of 100.

4.3 Vouchers are issued via our voucher partner, GiftPay, and delivered by email to the address held on your account. You can update this address at any time via the redemption screen, subject to email confirmation.

4.4 Redemption hold period: points only become available to redeem 30 days* after the date they were earned. This hold period aligns with our standard returns window and allows time for any return or refund affecting the originating order to be processed first. You will not be able to submit a redemption request for points that are still within this hold period — once points become available, you may request a voucher, and you will receive a confirmation email at that time.

4.5 Vouchers, once issued, are subject to GiftPay's own terms of use. We are not responsible for the operation of GiftPay's service beyond the initial issuance of the voucher.

4.6 There is no cash alternative to a points redemption, and vouchers cannot be exchanged, resold, or transferred to another account once issued.

5. Points expiry

5.1 Points expire 12 months* after the date they were earned. Expiry is calculated individually for each batch of points earned (for example, points earned in January expire the following January, regardless of points earned in other months), not on your account as a whole.

5.2 We will send reminder notifications ahead of points expiring where reasonably practicable. It remains your responsibility to redeem points before they expire.

5.3 Expired points are removed from your balance automatically and cannot be reinstated.

6. Returns and refunds

6.1 If an order that earned points is returned, cancelled, or refunded (in whole or in part), the corresponding points will be deducted from your balance, at the same rate at which they were originally earned (including any promotional rate that applied at the time).

7. Sitewide promotions

7.1 Where a promotion is active, details (including the rate, product scope if applicable, and end date) will be displayed on the Site.

7.2 Only one promotion will normally be active at any given time. Where a promotion advertises an increased rate or bonus, this applies prospectively to qualifying orders placed while the promotion is live, and does not apply retrospectively to past orders.

8. Changes to the Scheme

8.1 We may amend these terms, the earning rate, the redemption rate, or any other aspect of the Scheme from time to time. Material changes will be notified to enrolled customers by email or via the Site in advance where reasonably possible.

8.2 We reserve the right to suspend or withdraw the Scheme entirely, with reasonable notice, at our discretion. In the event the Scheme is withdrawn, we will provide a reasonable window for enrolled customers to redeem any eligible existing points balance before the Scheme closes.

9. Opting out

9.1 You may opt out of the Scheme at any time via your account settings.

9.2 On opting out, any unredeemed points in your balance will be archived, not deleted. Archived points remain associated with your account.

9.3 If you later opt back in, archived points become usable again, subject to their original expiry timeframe under Section 5 (opting out does not pause or extend the expiry clock on existing points).

9.4 Opting out does not affect points already converted into vouchers, or vouchers already issued.

10. Marketing communications

10.1 Transactional communications relating to the Scheme (such as points balance confirmations, redemption confirmations, and expiry reminders) are sent as a standard part of your participation and cannot be opted out of individually while remaining enrolled, other than by leaving the Scheme entirely.

10.2 Promotional communications (such as notifications about a new points-earning promotion) are separate from the above and will only be sent with your separate marketing consent, in accordance with our Privacy Policy. You may withdraw marketing consent at any time without affecting your Scheme membership.

11. Your data

11.1 Information about your Scheme membership, including points balance, transaction history, and the email address held on your account for voucher delivery, is processed in accordance with our Privacy Policy.

11.2 To fulfil voucher redemptions, we share the relevant redemption details (voucher value and delivery email address) with GiftPay, our voucher fulfilment partner.

12. Tax

12.1 Vouchers and/or points issued under this Scheme may give rise to a tax and/or National Insurance liability depending on the recipient's employment status and personal tax position.

12.2 In all cases, any tax liability arising from a recipient's personal tax position is the sole responsibility of the recipient. MBF Supplies Ltd t/a Britbond accepts no liability for individual tax outcomes and recommends that recipients seek independent advice from a qualified tax adviser if they are unsure how receipt of these vouchers/points affects their position.

13. Liability

13.1 Points and vouchers issued under the Scheme have no monetary value in themselves and cannot be exchanged for cash, except in the voucher form described in Section 4.

13.2 We are not liable for any failure or delay in voucher delivery caused by GiftPay or by an incorrect email address held on your account at the time of redemption.

13.3 Nothing in these terms affects your other statutory rights as a consumer or business customer in relation to your purchases.

14. Contact

If you have any questions about the Scheme or these terms, please contact us at
Email: [email protected]

Phone: +44 (0) 114 263 4422

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* See the note above Section 1 — figures shown reflect current Scheme rates and are subject to change per Section 8.

By opting in to the Britbond Bunce rewards programme, you confirm that you have read, understood, and agree to be bound by these terms and conditions.