How the Rewards Programme Works

The figures on this page (points rates, voucher values, hold and expiry periods) reflect the scheme as it currently operates and may change. If anything here differs from the full Terms & Conditions, the Terms & Conditions apply.

Who can join

The scheme is open to customers with a registered account on our website. Joining is optional — you are never enrolled automatically. To join, log in and agree to the Terms & Conditions. If your account is registered for a company, please check your employer's policy on accepting supplier incentives before you join.

Joining bonus

When you join for the first time you receive 50 bonus points. The bonus is awarded once only, so you will not receive it again if you leave and rejoin. Bonus points expire on the same basis as earned points (see Points expiry below).

Earning points

You earn 1 point for every whole £1.00 you spend on goods, excluding VAT and delivery charges. Part-pounds are rounded down. Points are added to your wallet once your order has been invoiced and payment has been processed — not when the order is placed.

Promotions

From time to time we run promotions that change how many points you can earn for a limited period. When one is running, we announce it on the website, including the dates and which orders qualify. Promotions apply only during the dates shown and never to past orders, and normally only one promotion runs at a time.

30-day hold period

Points earned from your orders are held for 30 days from the date of your invoice. This covers our standard returns window, so any return or refund on that order can be processed first. Once the 30 days have passed, the points become available to redeem. You cannot request a voucher using points that are still on hold — your Rewards Wallet shows how many points are available now and how many are still on hold.

Redeeming points for vouchers

Every 100 points can be exchanged for a £5 e-gift voucher. You redeem in blocks of 100 only — for example, with 250 available points you can redeem 200 for two £5 vouchers, leaving 50 points in your balance. When you submit a redemption request you will receive a confirmation email, and our team will then process it and email your voucher. Vouchers are issued through our partner GiftPay. There is no cash alternative, and vouchers cannot be exchanged, resold or transferred.

Voucher delivery

Vouchers are sent by email to the address held on your account, which is shown on the redemption screen. You can update this address on the redemption screen, subject to email confirmation. Please check it is correct before you submit a request, as we cannot be responsible for vouchers sent to an incorrect address.

Points expiry

Points expire 12 months after the date they were earned. Each batch of points has its own expiry date — points earned in January expire the following January, regardless of points earned in other months. In the final 30 days before a batch expires we will show a notice in your Rewards Wallet and send a reminder email where we can, but it remains your responsibility to redeem points before they expire. Expired points are removed automatically and cannot be reinstated.

Returns and refunds

If an order that earned points is returned, cancelled or refunded (in whole or in part), the points earned on it are deducted from your balance at the same rate they were originally earned, including any promotional rate. Your balance will never go below zero, and we will not ask you to repay or cancel a voucher that has already been issued.

Leaving the scheme

You can leave at any time from your Rewards Wallet page. Your points are archived — not deleted. If you rejoin later, any points that have not yet expired become usable again. Leaving does not pause the expiry clock, so points still expire 12 months after they were earned. Leaving does not affect vouchers you have already received.

Tax

Vouchers and points issued under this scheme may give rise to a tax and/or National Insurance liability, depending on your employment status and personal tax position. Any such liability is your own responsibility. If you are unsure how receiving vouchers or points affects you, please seek advice from a qualified tax adviser.

Changes to the scheme

We may change the scheme or its rates from time to time and will notify enrolled customers in advance where reasonably possible. If the scheme is ever withdrawn, we will allow a reasonable window to redeem eligible points before it closes.

Full Terms & Conditions

For the complete legal terms, please read our Rewards Programme Terms & Conditions.